Shipping & Cancellation Policy

Shipping Policy

Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

In case of Cash on Delivery orders, an order confirmation email will be sent to you. Your order request will only be accepted once you have confirmed your order on the email/ mobile.

Dispatch of all the product(s) ordered, may or may not happen at the same time.

The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.

Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

We dispatch most orders within 2 business days (excluding Sundays and public holidays).

Lazy Soul Cosmetic LLP does not ship outside India at the moment.

Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on info@ellixee.com

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.